RETURNS & REFUNDS

Returns made simple.

We offer a straightforward 30-day return policy. You have 30 days from the date you receive your order to request a return.

30-DAY POLICY Return within 30 days

Items must meet the return conditions outlined below.

01
RETURN ELIGIBILITY

What can be returned?

For a successful return, your item must be in its original packaging and in the same condition as when you received it.

Original condition Items must be returned as received.
Original packaging Please include all original packaging.
Fragrance oils Oils must be unopened and still sealed to avoid tampering.
Please note Sale items and gift cards cannot be returned.
02
IMPORTANT DIFFUSER RETURN INFORMATION

Returning your diffuser

When returning your diffuser, please make sure the empty bottle is placed back inside the device. The bottle is essential for opening the diffuser, as it pushes the top section up.

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If the diffuser is returned without the empty bottle:
  • The return will not be eligible for a refund.
  • You will need to cover the shipping cost if you would like the diffuser sent back to you to open yourself.
Before sending your diffuser back, please double-check that the empty bottle is inside the device.
03
START A RETURN

How to request a return

To initiate a return, contact us at contact@scentwave.co.uk or message us via our Facebook page for a faster response.

Email us → Contact page →

We are not responsible for return shipping costs.

04
DAMAGED OR INCORRECT ITEMS

Something arrived wrong?

Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can put things right.

Depending on the situation, we may offer a refund, a return for replacement, or a voucher worth a higher value than the damaged items for use on your next order.

05
REFUNDS

When will I receive my refund?

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be sent automatically to your original payment method within 3–5 working days.

Bank processing times Your bank or credit card provider may take additional time to process and show the refund on your account.
06
ADDRESS INFORMATION

Please check your address carefully

If an incorrect or incomplete address is provided and the courier is unable to deliver your parcel, the parcel may be held for up to 18 days before being returned to us.

In this situation, your refund will cover the product cost only. The original shipping fees and any return shipping fees charged by the courier will be deducted.

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Addresses cannot be changed after an order is placed.

Orders are automatically locked and processed after checkout, so we cannot amend the delivery address or order details afterwards.

Please double-check your address before completing your order.